Who are we?

About Us - BemoFans

Welcome to BemoFans

At BemoFans, our mission is to deliver innovative, high-quality household tools and appliances that enhance daily living. Since our founding in 2021, we have been committed to designing and manufacturing products that combine functionality, style, and durability.

We proudly offer domestic shipping within Egypt and international shipping to the USA, ensuring that our products reach customers wherever they are.

Thank you for trusting us! Feel free to contact us for any inquiries or feedback.

📧 Email: support@bemofans.shop

📞 Phone: +20 107 496 3581

📍 Address: 275 Mohsen Ln, El-Darb El-Ahmar, El Sayeda Zeinab, Cairo Governorate, 11639

Privacy Policy

At BemoFans, we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, and protect your data and outlines your rights regarding your information. By using our website, you agree to the terms of this Privacy Policy.

1. Data We Collect

We collect personal information only when necessary for processing orders, providing services, and improving your experience. This includes but is not limited to:

Personal Details: Name, gender, date of birth, email address, and phone number.
Contact Information: Postal address, delivery address, and payment details.
Usage Data: Information related to your interaction with the website, including your IP address and browsing behavior.

2. How We Use Your Data

We use your information for:

Processing and fulfilling orders.
Managing your account and verifying transactions.
Enhancing website functionality and user experience.
Communicating updates, promotions, and relevant offers (only if you opt-in).
Conducting surveys and statistical research.

3. Third-Party Sharing

We may share your data with trusted third parties for order delivery, payment processing, fraud prevention, and marketing research. Your data will never be sold or disclosed without your explicit consent, except as required by law.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. Cookies are small text files stored on your device to:

Recognize you during future visits.
Enable essential website functionalities (e.g., shopping cart).
Collect anonymous data for analytics purposes.

You can disable cookies in your browser settings, but doing so may limit certain website features. Our site uses Google Analytics to track user interactions and improve site performance. By using this site, you consent to data processing by Google as outlined in their Privacy Policy.

5. Data Security

We prioritize the security of your personal data by implementing:

Encrypted payment processing (e.g., SSL technology).
Secure storage on protected servers.
Firewalls and access control measures to prevent unauthorized access.

While we take all reasonable steps to protect your data, no system is entirely foolproof. We advise you to safeguard your login credentials and avoid sharing sensitive information through unencrypted channels.

6. Your Rights

You have the following rights regarding your personal data:

Access: Request details about the personal information we hold.
Correction: Request corrections to inaccurate or outdated data.
Deletion: Ask us to delete your data, subject to legal or contractual obligations.
Marketing Preferences: Opt-out of promotional communications by clicking “unsubscribe” in our emails or contacting us directly.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their policies before sharing any personal information.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review it regularly.

Shipping Policy

At BemoFans, we are committed to ensuring your orders are delivered promptly and efficiently. Please review our shipping policy for detailed information about processing times, shipping destinations, and delivery estimates.

Order Processing Time

All orders are processed within 1 business day.

Shipping Destinations

We currently ship to the following countries:

Egypt
United Arab Emirates (UAE)
United States of America (USA)

Delivery Timeframes

The estimated delivery times vary based on the destination:

Egypt: Delivery within 1 to 3 days.
United Arab Emirates: Delivery within 5 to 7 days.
United States: Delivery within 10 to 15 days.

Please note:

Delivery times are estimates and may vary due to factors such as weather, customs delays, or local courier issues.
We will provide a tracking number once your order is shipped so you can monitor its progress.

Shipping Costs

A flat shipping fee of $20 USD applies to each order, regardless of the destination.

Any applicable fees will be displayed at checkout before you finalize your purchase.

Shipping Carrier

We partner with reliable shipping carriers to ensure the safe and timely delivery of your orders. Specific carrier details will be shared in your shipping confirmation email.

Customs and Duties

For international orders:

Customs fees, duties, or taxes may apply and are the responsibility of the recipient.
Please check with your local customs office for more information about potential charges.

Address Accuracy

To avoid delays, please ensure that your shipping address is complete and accurate. BemoFans is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Return & Refund Policy

At BemoFans, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy carefully.

Return Eligibility

Time Frame: Items must be returned within 30 days of the purchase date.
Condition of Items: Returned items must be in their original condition, unused, and in their original packaging. Items that are damaged, used, or missing parts will not be eligible for a return.
Receipt/Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

The following items cannot be returned:

Clearance or final sale items.
Items damaged due to misuse or improper handling by the customer.

Return Process

Contact Us: Notify our customer support team via email at support@bemofans.shop or call us at +201074963581 to initiate a return request. Provide your order number and details about the item you wish to return.
Approval: Once your return request is approved, you will receive instructions on how to send the item back to us.
Shipping Costs:
- If the return is due to an error on our part (e.g., wrong item shipped, defective product), we will cover the return shipping costs.
- For other returns, the customer is responsible for shipping costs.

Refund Policy

Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Refund Method: Approved refunds will be processed using the original payment method within 7-10 business days.
Partial Refunds: In some cases, only partial refunds may be granted, such as for items not returned in their original condition or items returned after the 30-day return period.

Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at support@bemofans.shop or +201074963581.

Return Address

Please send all approved returns to the following address: 275 Mohsen Ln, El-Darb El-Ahmar, El Sayeda Zeinab, Cairo Governorate, 11639

If you have any questions or need further assistance, do not hesitate to contact us at:

Email: support@bemofans.shop
Phone: +201074963581

Thank you for shopping with BemoFans. We value your trust and support!